How do you access OTP Internet and Mobile Banking if you are a customer?
You can request the activation of the service in any of the bank's branches or by calling the Call Center at +373 22 256 456 (first of all make sure that the personal data provided to the Bank have been updated, including the email address, and know the secret identification password). After joining, activate the service by following a few simple steps!
For this you will need:
- 13-digit personal identification number (from the identity card)
- Access to the email address you communicated to the bank (if you requested the activation of the service through the Call Center) or the membership contract (if you activated the service in the branch)
- The Token device (if you opted for a physical device) or the Mobias Token application installed on your tablet or smartphone.
The Mobias Token app is available for free on Google Play or the AppStore for devices running Adroid 4.1. (and later) or iOS 8.0. (and later). It helps you connect / authorize transactions in OTP Internet and Mobile Banking, using the most advanced security protocols and technologies such as Touch ID (fingerprint scanning)/Face ID (facial recognition). By replacing physical Token devices, the app saves you the hassle of manually generating and copying unique passwords when using the OTP Mobile Banking app on the same smartphone, as the interaction between these two apps is automated.
What should you do?
1: Activate the Mobias Token application
- Access www.otpinternetbanking.md (desktop version of the site)
- Click "Activate Token application"
- Enter in the field "User ID" the username received by email or in the membership contract
- Enter the one-time code received by email
- Scan CRONTO images (using the tablet / phone on which you installed the mobile app) and follow the on-screen instructions
2: Set the access code / password
- Access www.otpinternetbanking.md (desktop version of the site)
- Select the "First login" option
- Select the user type "With token"
- Enter the user ID and Personal identification number (CNP)
- Finally, set the static access password that you will use for subsequent authentications, then confirm the operation with the unique code generated by the Mobias Token application or the Token device.
The password must contain at least 8 characters (letters and numbers). The characters entered must not be consecutive or repeated.
Download the mobile application - OTP Mobile Banking
For added mobility, we recommend that you install the OTP Mobile Banking app, available for free on Google Play and the Apple Store, for devices with Adroid 5.1 operating systems (and later) or iOS 11.0. (and later).
Aren't you our customer yet?
Stop thinking! Discover the advantages of a #banking on uprade and many other benefits offered by OTP Bank, part of a renowned European group. Come to any of the bank's branches, and our advisors will give you all the information you need.